1 seller identification

SAS ROUNDINAUD

Simplified shareholding company of 10,000 € whose headquarters is at La Rochefoucauld-en-Angoumois (16110), path of the industrial zone registered in the Angouleme Trade and Companies Register under number 953504016.

Represented by Mr. Gilles Bourgeret acting as President.

Telephone: +33 (0) 5 16 09 81 96

E-mail: boutique@latelierquereises.fr

2 Application of the General Conditions of Sale

The order by the customer implies acceptance of the entirety of these Terms and Conditions.

3 Validity of offers

Our offers are only addressed to consumers with a delivery address.

Visible items on the site are available until stocks are exhausted.

The SAS Rondinaud undertakes to prevent by e-mail the customer who had placed an order unavailable.

4 Presentation of products

The products offered for sale are described and presented with the greatest possible accuracy.

However, if errors or omissions were able to occur as to this presentation, the responsibility of the SAS Rondinaud could not be engaged.

5 price of products

The prices are presented in euros all taxes included for metropolitan France. The amount of VAT is indicated when selecting a product by the customer. If the VAT rate was to be modified, these changes may be passed on to the price of items without the client with previously informed. The SAS Rondinaud reserves the right to modify its prices at any time but the products are charged at the price in effect when registering the order.

The price of products for non-EEC countries The French VAT is converted for administrative costs.

Any order placed on the site and delivered in the non-EEC countries may be subject to potential taxes and customs duties that are imposed when the parcel reaches its destination. These customs duties and possible taxes related to the delivery of an article are the responsibility of the customer and fall within your responsibility. We are not required to check and inform you of customs duties and applicable taxes. Please note that by commissioning on the site, you are considered as the official importer and held to respect all the laws and regulations of the country where you will receive the goods. We would like our clients to be well aware that cross-border deliveries may be subject to an opening and inspection procedure by the customs authorities.

6 Secure order and payment

6.1: Payment

The customer validates his order as said below. This validation entails the acceptance of these Terms and Conditions of Sale. The customer interested in a visible article on the SAS Rondinaud website follows the following process to set order. After clicking the "Confirm" icon and after checking the specificities of its order (color, quantity, size, price, etc ...), the customer validates the choice of the selected products or products selected by a click.

During its first order, the customer has a form to be completed containing the following: civility, name, first name, full delivery address, email, date of birth, telephone number. On this occasion the customer creates his password.

The customer has the ability to pay by credit card directly on the site or by PayPal. After choosing and validated its payment method, the client definitely validates and irrevocably his order with the following effects indicated.

Payment by credit card on the site:
The customer validates his delivery and billing address, the product and the total price. It provides the number of its credit card associated with the expiry date and CVX code. It finally validates its order by clicking on the "Confirm" button

Payment by PayPal:
The Customer accesses his PayPal account by clicking on the "Pay with PayPal" link and proceeds to the payment of his order.

6.2: Failure to pay

The SAS Rondinaud reserves the right to refuse to make a delivery or to honor an order from a consumer who has not settled completely or partially a previous order or with which a payment dispute would be in the process.

6.3: Verification of payments

The SAS Rondinaud controls all orders that have been validated on its site. These controls aim to protect the logs Rondinaud of abusive practices made by fraudsters. Our services may be required to ask you all the necessary parts for the release of your order: proof of address or debit to your name, or even proof of domicile on behalf of the person indicated for the delivery address etc ... These requests will be made by e-mail.

7 Payment Security

In order to ensure the security of credit card payments, the SAS Rondinaud website uses the secure payment service of the Credit Mutuel Bank. This service incorporates the SSL security standard. Confidential data (the 16-digit credit card number as well as the expiry date, the CVX code) are directly transmitted encrypted to the bank server without transiting on the physical media of the SAS Rondinaud server.

When the order is validated: the payment request is routed in real time on the secure teleplay manager. This one sends an application for authorization to the bank card network. The teleporation manager issues an electronic certificate that will prove to the amount and date of the transaction in accordance with the provisions of Articles 1316 and following of the Civil Code.

8 Identification

The customer who has already made a purchase on the SAS Rondinaud website can choose a password allowing him, during subsequent orders, not having to complete the forms prior to the passing of the order.

The already registered customer is recognized on the site as a Customer of the SAS Rondinaud. The password enjoyed by the Customer of the SAS Rondinaud is strictly confidential and personal. Under no circumstances should it be disclosed or communicated to anyone.

In the case where the Customer of the Rondinaud SAS had just lost or forgetting his password, it is incumbent upon him to prevent the site manager with the SAS Rondinaud which will issue him within 48 hours a new password that would be entitled. Right. The old. In order to facilitate the customer identification by the simultaneous supply of the e-mail address and password, the client expressly allows the log SAS to deposit on the client hard disk a called "cookie" file having the sole purpose of facilitating said identification.

Delivery

The maximum delivery time is thirty (30) days. In case of force majeure, the SAS Rondinaud can not be responsible for the delivery of delivery.

Orders are "generally" dispatched within 2 to 3 working days after receipt of the order - except holiday period.

9.1. Metropolitan France, Corsica, Europe

Metropolitan France / Corsica:

  • Home delivery against signature, in point withdrawal or instructions by DPD

  • Deadline provided by DPD (excluding order preparation time): 48 hours business days

  • Home delivery cost: 6.50 € TTC for a pair - Free from 2 pairs, delivery to the same address

  • Delivery cost Point Relay: 4.30 € TTC for a pair - Free from 2 pairs, delivery to the same address

Belgium, Luxembourg, Germany, and Netherlands:

  • Home delivery against signature, in point withdrawal or instructions by DPD

  • Deadline provided by DPD (excluding order preparation time): 72 hours worked days.

  • Home delivery cost: 9.00 € TTC - 5 € from 2 pairs, delivery to the same address

  • Delivery cost Withdrawal point / setpoint: 8.00 € TTC - 4 € from 2 pairs.

Certain difficult mountain areas of access by the carrier may be subject to a transportation supplement, as well as the coastal islands and Corsica. (6 € mountain zones and 20 € for the coastal islands).

Spain and Italy:

  • Home delivery against signature, in point withdrawal or instructions by DPD

  • Deadline provided by DPD (excluding order preparation time): 72 hours worked days.

  • Cost of delivery = 11.00 € TTC - € 6 € from 2 pairs, delivery to the same address

  • Delivery cost withdrawal point / setpoint: 10.00 € TTC - 5 € from 2 pairs

The SAS Rondinaud is not responsible for a delay during routing. Any order placed on the site and delivered in any country outside the EU zone may be subject to possible taxes and customs duties which are imposed when the parcel reaches its destination. These customs duties and possible taxes related to the delivery of an article are the responsibility of the customer and fall within your responsibility. We are not required to check and inform you of customs duties and applicable taxes. Please note that by commissioning on the site, you are considered as the official importer and held to respect all the laws and regulations of the country where you will receive the goods. We would like our clients to be well aware that cross-border deliveries may be subject to an opening and inspection procedure by the customs authorities.

10 After-sales service

10.1: Exchange / refund procedure

All items purchased from the SAS Rondinaud website may be exchanged or refund. To be accepted, returns must meet the following characteristics:

- Never have been worn indoors and outdoors. The product must be in a new state

- Be returned in its original packaging in perfect condition (without brands, scotch, staples ...).

The SAS Rondinaud reserves the right to re-examine the goods if it judges any deterioration.

The customer has a period of 14 days upon receipt of the order to exercise his right of withdrawal and return the product to the SAS Rondinaud, the way of the industrial zone, 16110 La Rochefoucauld-en Angoumois.

(Christmas Gifts / End-of-Year Parties: An additional time will be granted in the event of an exchange for Christmas gifts. It will be possible to return the items until January 15th on the condition of informing the SAS Rondinaud by email or telephone)

For better request processing, the product is to be returned with a word specifying the name and order number and " the following to give back ".

The customer can also contact the SAS Rondinaud by email or phone to inform him of the return.

The return fee is the responsibility of the customer, the SAS Rondinaud will support the replacement of the replacement product.

Refund: The customer has a period of 14 days from the day after receipt of the order to exercise his right of withdrawal and return the product (s) to the SAS Rondinaud, the way of the Industrial Zone, 16110 La Rochefoucauld-en- Angoumois.

At reception and within 14 days, the SAS Rondinaud shall proceed to the reimbursement of the order. The refund will be made by Credit on the Customer's bank or paypal account. The return fee is the responsibility of the customer.

10.2: Buy from another trader

We only guarantee an after-sales service of items sold on our website.

In case of purchase other than on our site, we invite you to contact the merchant to know his commercial policy and his modalities back.

10.3: Return to Defective procedure

Thank you for contacting us by email at: boutique@latelierquereises.fr

11 packages of parcels not delivered by our transportation provider

11.1: Returns for NPAI:

These are the parcels returned by the provider responsible for the delivery under the mention: does not live in the indicated address.

After receiving and accepting your package by our services, the SAS Rondinaud will contact the customer to return his order if the product is still available.

The SAS Rondinaud reserves the right to reimburse the order (value of the goods without the port) and not to the return thereof in the event that several NPAIs would be identified.

11.2: Returns for "No Reclame":

These are parcels that have not been claimed by the customer at the post office, or the relay within the time limit. After receiving and accepting your package by our services, the SAS Rondinaud will contact the customer to return his order if the product is still available. The SAS Rondinaud reserves the right to reimburse the order and not to the return thereof in the event that several "non-reclame" would be identified.

12 responsibility

For all stages of access to the site, consultation, filling of the forms, passing forward, delivery of articles or any other service, the company SAS Rondinaud has only one obligation of means. As a result, the responsibility of the SAS Rondinaud can not be engaged for all the disadvantages or damage inherent in the use of the Internet and totally external to the diligences and precautions taken by the SAS Rondinaud.

In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer viruses, can not engage the responsibility of the SAS Rondinaud. Similarly, anyly qualified force majeure within the meaning of the case law of the Court of Cassation totally exempts the SAS Rondinaud of any liability. Customers benefit from the guarantees granted by the brands present on the site.